Some of the most powerfull statements can be made by keeping your mouth shut.
Do not underestimate the power of a moment of silence. That can be in sales when you ask for the close and wait. I have had training that says the next person that speaks loses. While I do not really agree with this approach, in sales there should not be a loser.
Trust me, there are many times in which I wish I would just leave the silence alone.
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