Sunday, July 17, 2011

Texting while helping someone?

I have noticed twice at retail stores that the cashier was texting before I came into their lane. They did not stop until they were done even though I was waiting. I am surprised that companies allow people in these positions to use a cell phone at all during their shift. (They probably do not allow it but they do it anyway)

It is definitely poor customer service and creates a bad experience.