Motives Matter

Many times I have seen people who have alternative motives and it is obvious to everyone. Those people with alternative motives think they are pulling one over on those around them. However many times there can be wins for all involved if everyone was just honest about their motives.

In sales lets face it. Our job is to generate revenue. It is at some level that simple. However if we are doing our jobs right we can align customer value along with generating revenue. In other words helping people get what they want or need.

Be honest when that does not align. You will have a customer for life.

Get caught trying to put one over and lose a customer for life.

More from Carsen!

He was sitting on the couch and I ask him if he was playing a certain game. His answer? Nope, I don't have that on my schedule. Maybe I will put it on my calendar tomorrow.

We were sitting at the dinner table and he tells us that one of his friends at school has a "Hot Girlfriend" This from a 5 year old. Jenifer ask him what that meant? Duh mom, she is good looking and cute!

Oh, I cannot wait till he is a teenager. This could be a challenge.

Adding value.

Recently we had to switch Vets for Jersey. Our previous Vet closed her business to do other things. We needed to find a Vet prior to Christmas to Board Jersey and we selected this new Vet due to availability. (To be honest I have heard nothing but good things for all Vets in town)

My experience was good with this Vet. They took her in, gave her the shots that she was due and she was obviously happy. When I picked her up, they had some added value! Her nails were clipped and she was given a bath.

A week later I was sent a survey of the experience.

A little while later I was sent a User Name and PW for a website on animal health.

Last, in the mail I received a newsletter/magazine called Health Pet from the same Vet.

Now that is going the extra mile.