Wednesday, June 4, 2008

People are People

I have been from Canada to Jamaica, San Francisco to NY and a little everywhere in between. One thing continues to amaze me. That is really how similar we all live. Sure our houses are worth more or less, land can be very expensive to not expensive at all. We may even speak differently or complete different languages. Yet we have similar experiences.


So I add Technology. It is a common bond. It speaks only one language. (Ok maybe not one) but mostly one. (TCPIP). So using these things, you can probably find common interests. In sales, I think that these common experiences can be a place to start a bond and develop a common understanding. Many times we assume that because we live in similar parts of the country (Town Even) that we can make certain assumptions. With technology everyone has a different opinion and experience. Measuring these things will make this process of selling much easier.

Tuesday, June 3, 2008


I am a dog guy. I have always had a dog since I was little. Will always have one. Molly is my 11 year old lab. I have had her before I was married (Did get her after I met my wife). Everyone says they have the best behaved dog. Well mine is. She is mild mannered with the kids (They ride her, pull her ears and yell at her), she is quiet, low stress and pretty much perfectly behaved.

I know what you are thinking, If I can make my dog behave this way, why can't I get my kids to behave this way. Guess I had more patience with the dog.

What does this have to do with sales? Well, one thing that I have seen is that when people find out that you have a dog and they do to, the barriers come down fast. Don't get me wrong, I am not suggesting to help sales you go get a dog. Rather, find those common interest that do the same thing. Some examples can include, Golf, Gardening and kids.

Poor Molly, she has had a long day. Baking in the sun, watching the grass grow, having her ears pulled and fetching that ball as many times as those old legs would allow. Dogs unlike people do not get retirement, they just get slower.

Monday, June 2, 2008

How I came home from vacation with a kid named Charlie?

As you may know, I have 2 sons; Caden and Carsen. Ever since I can remember, my dad (Grandpa now) would call kids affectionately "Charlie". I assume this comes from Charlie Brown but not exactly sure. Anyway, after calling Carsen this for a week, if you ask Carsen his name, he says it is Charlie?

Lets hope he does not get lost in the grocery store. He will tell everyone his name is Charlie!

What does this have to do with sales? It is very important to remember people's name. It makes them feel important, helps further the relationship and everyone likes to hear their name...Steve... I do.

I am TERRIBLE at remembering names. I have to write their names down, take business cards, practice names, play games with their names etc. If I could improve one thing, it is remembering names. I have found lots of ways to overcome this (A little) but the importance is so strong I continue to focus on this.

An example of someone that can remember names is my wife, whats her name. She can remember names, names of children, relationships and faces. She is continually telling me that I cannot remember names and faces it is because I didn't care. Maybe when it came to meeting her family early on this was true! Now, I would do anything to help this.

So if you see me in public with whats her name, I am probably asking her who you are. OK it isn't that bad. But, remember that using peoples name is one of the most simple things you can do to start out on the right foot.