Too many turnovers in business?

After watching my 49ers win today against the Saints, one point that could be suggested was the amount of turnovers the Saints had. Five.

In business we have turnovers. The difference is, most of the time we don't know that they happened. What does a turnover look like in business?

Phone calls not returned
Inaccuracy in information. (We don't sell that)
Taking too long.
Lack of honesty.
Poor performance.

Many of these are lack of communication. Internally or externally.

The good news is that the competition creates turnovers also. Just be prepared to take the ball and run with it.

What did you say?

I pick the boys up tonight from Religion and Carsen jumps in the car and says

"We got to put our hands where the Babies get born!"

So I was pretty sure I did not hear that right. "What did you do?"

"We got to put our hands where the Babies get born!"

At this point I was thinking that Religion has changed since I went. After a few detailed questions I discovered that he got to put his hands in the baptismal.

Yep, I love it! And Tammy pay attention.

One of my Christmas presents to myself was a Pioneer Receiver. HERE is the exact model. What do I love about this unit. A couple of major features.

1. It does all my HDMI switching. No more cable mess behind the TV. HDMI cable from the DVD/Blu Ray player and such and one cable to the TV that is it. Works great and sounds better.

2. 7.1 Surround sound. The middle speakers really make a difference. I mounted 6.5" speakers in the ceiling (Can be done surface mount, flush or just put them on a stand) It really makes the surround pop and adds a new dimension to sound!

3. Airplay. I can find something on the ipad and instantly put the sound on the receiver from anywhere on the network! Carsen has liked it even more.

As a side note the Harmony remote completed this package. The remote that came with the receiver was not great. It was ok.

OH YEA and Tammy, Gerard absolutely must have this before the Super Bowl. This way he can watch it in 3D and hear it in 3D. I will be over to inspect this is done by then.

Dreaming in Color and in stereo?

Last night Jenifer and I both had dreams of snakes. That has to mean something to some body with an advanced degree. Jenifer even claims to have her dream in color.

Now I know what your thinking, we watched some TV show before going to bed. Nope. As far as I know I did not see anything with a snake all day.

Just make it easy.

Recently I have had many many experiences in trying to purchase expensive items and even longer term contracts. However, I have discovered that if I just had a sales person that would call me back, do what they said they would do the companies would have had business!

Sales is many things. However customer service is one of the top priorities.

On the flip side I have seen many sales people fail due to the companies do not have products to sell! You say, sure they do. My question is are those products easily understood? Do they package their solutions in a way that gives options without confusing the end users? Do the sales reps have to spend way too long engineering solutions and meanwhile the competitors have already installed that solution?