Too Busy?

Lately I have seen more businesses that have said they are too busy to help me. From stretching carpet to getting a car serviced and more.

What options does that leave me? Even though I am loyal to some of these companies and they have provided me good service in the past, I need service now? Most likely it will cost these companies my business for good. That means that when I am ready for a large purchase, I am not coming back to those who were too busy.

We deal with this in my industry every day. The challenge is that you cannot have resources just sitting around for every call, however we have to have them available for those who are loyal and good customers. I have yet to see a system that works.

I think the solution lies in process and fully utilizing resources.

How do you handle this problem?

I make every effort to make sure that I am never too busy for customers, vendors, employees and family.

Yea, I have been quiet (I know that is unusual!)

I have had quite a few opportunities knock this week. Opportunities to learn and grow my self.

I did a Robin Robins event on Thursday that was great, I will post the link when it is up. As always I learn a lot doing these events and it stretches me. It was lots of fun.

Off for a round of golf this morning, not as early as I have been going. Hard to get a group motivated at 6:30....

You have to appreciate some good wordsmithing

From Tammy today. See her blog on the side! About one of our reps!

When you read it, imagine a pic of Loren, tearing back his Nex-Tech polo shirt, with the emblem SSD emblazoned on the front…


Faster than a normal hard drive!

More reliable than a spinning CD!

Able to retain memory during sudden power outages!

Yes, It's Super Solid-State-Drive Man!



Disguised as a mild-mannered account specialist, Loren VonLintel came to Nex-Tech with powers and abilities far beyond those of mortal technicians. Super Solid-State-Drive Man can change the course of mighty networks, and can withstand extreme shock, vibration and temperature ranges with his bare hands. Super Solid-State-Drive Man fights the never ending battle for network security, data protection, and the Nex-Tech BTG Way.

I was impressed that Tammy knew what SSD was! I guess she forgot that SSD Man is also a SUPER EDUCATOR!

Pet Peeves?

We were talking about them today and it was pointed out today that I have a few.

Bad driving
Shoes
Messy Car
Back Stabbers

OK there were so many more. Then I was thinking that recently my pet peeve is bad mark ting. I have seen some really bad stuff. There has been a compute company that clearly has paid for some post cards. They are "ok" at best post cards, the issue is that they must have paid every distribute to send them out. So in today's mail I received 7 post cards and 3 of them were the same.

The message was not great to begin with. However it is starting to look desperate when you get 7 in one day (Each from a different distributor/seller)

Be original, make it fun, have a specific point.
!

It is half over?

Does it seem possible that the year is half over? Everyone talks about how the older you get the faster time goes by and I must be getting close to that "older" part. I am not willing to admit I am old yet.

Anyway, it really makes me look at where I am at when it comes to goals. Things are really looking up this year when it comes to those goals. If you remember a while back I told you that I was going to let you know when I come up with my B.H.A.G. Well I am still working on it, however I am getting close. If you were to ask me what that would be about right now, I would have to say a small part of it would be around culture. Yet, I am not there yet.

Set your goals, keep focused and execute.

Jenifer week ends with a bang.

The boys blew up lots of things last night and celebrated our freedom to do such.

With this we end the week of Jenifer. I have found that many people feel left out on the blog. So you will probably see some new names over the next couple of months. I do not leave people out on purpose, rather sometimes I do not want the abuse they may bring!

All in all, the week was a success, Jenifer said the blog was not boring last week!

Jenifer's Clock is Ticking

Nope, not that one.

Her patience clock with pretty much everyone. You know that clock where you are supposed to count to ten before you say anything. She does a great job of waiting to respond. Where in contrast (I am getting better)I would respond quickly then regret what I said.

In business this can be a great asset. Instead of reacting (Fast) you are thinking about what you say and even more importantly, how you say it!