And them talking quite a bit about process. You must build processes and then scale. Now to be a bit honest, many that gave that advice did not follow it. However one thing that is becoming more and more clear to me is that most successful businesses have solid processes. Base lines to measure most things in the business. These processes are documented and followed.
Sure, these processes are modified as the company grows and as technology changes. The other side of processes are the ability to realize that everything has an exception. A time when you do the right thing based on something that could not have been foreseen.
Do not get lost in the exceptions, start with processes. Document and measure.
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