As I mentioned yesterday, we had a couple of customers that had data loss. I also mentioned that we had provided solutions for backup prior to their loss.
I have to say that I was extremely happy that we were proactive as a sales group to provide these solutions. It seems like in the past, we would have been ask by the customer why we did not provide this? So not only can service be proactive but so can sales. This must be a evolution of the sales group.
Next we have to sell that proactive solution. The sales lesson is that sales can also be proactive and we are as responsible as anyone to keep the customer aware of their risks.
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