Tuesday, December 29, 2015

Anki & Over Drive has CUSTOMER SERVICE!

Santa delivered Anki Overdrive and many accessories. First of all you have to remember I am a tech guy and it takes quite a bit to impress me when it comes to technology. Anki has done this absolutely right. SUPER easy to set up (Like 5 to 10 minutes from opening box to racing)

The game play (Yes I call it game play) is interactive and fun. It is like a video game with real cars! I would personally state it is like augmented reality. You have the real cars and virtual interaction with them. How the cars know where they are, how quickly they interact, how great the app is and how flawless the interaction is really is unbelievable.

Carsen (Now 9) Loves Anki Overdrive! Competitive and requires thinking to win!

Now after we opened the package we identified that only 3 of the four cars would charge. I sent an email to support and received a response quickly from Nuno at Anki. He is an Anki Brand Ambassador. Love that title by the way. Now to be honest I have dealt with lots of people (Especially in technology) and very, very few live up to expectation none the less exceed my expectation. Well after giving the needed information to Nuno he said he would ship out a replacement part (Yes I have to ship the defective unit back) What I didn't expect was it would be at the house in less than 24 hours!

I have a prepaid UPS shipping label to send the defective part back and now all is well.

Like Anki's motto


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