Sunday, June 19, 2011

Customer Service is in the details?

Recently I had a problem with one of my many electronic devices. I took it back to the place I purchased it and they had to send it in. A month and a half later I went in to see if it was back. Nothing. The next day it was suddenly back.

They did give me a loaner and the staff took great care of me. But there were a couple of things that should have gone much better.

1. Call me and check in when it became many weeks.
2. Give me the details on what the process is.
3. Know what accessories I dropped off and make sure I get them back.

They did take care of me, it was just a painful process

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