Last week I had great service from American Airlines. I wish I had caught the name of the guy who helped me. I was checking a bag and the rep looked at my flight and saw that it was delayed due to an earlier flight in Chicago being a problem.
Anyway, he ask me if I minded that I went through Dallas instead of Chicago. Of course not, I would rather avoid Chicago. So, I got home an hour earlier, quicker flights and all went well.
For a change I got good service from an airline. (Plus I had exit row seating!)
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