The "Snowball" distraction was in full effect. You can see John holding on to one giving his companies QBR.
With a room full of entrepreneurs it helped keep their hands busy and if people got off track everyone bombarded them with snowballs.
I learned a lot of things these two days. As usual facilitating is one of the most difficult things I do. From organization to keeping on schedule and making sure that we continue to get value out of the group. In addition it (As always) Service Leadership is very educational. Learned this quarter about the OML (Operational Maturity Level) of customers. It was around that you want customers to have a high OML so that they truly understand the value that high OML companies provide. Something that I will be paying way more attention to moving forward!