Is my phone broken?

I can call people but for whatever reason no one will return my call! I am going to pick on a local car dealer. 3 weeks ago there was a recall on my break pads. They said give them a couple days. Nothing Called them back today - no one answered the phone. So I left a voice mail. Guess what, they did not return my call (At all!) I just want some company to have customer service? Let me be clear, just CALL ME BACK! It is beginning to look like to have a decent business if you just do what you say you will win!